Farelogix-powered integrations outage
Resolved

Farelogix has fixed the issues on their side, so all Farelogix-powered airlines are back to normal and things have been stable since.

Error rates are back to pre-incident levels and we have no indication of any further issues so we are closing the incident.

Tue, Aug 16, 2022, 08:51 AM
(2 years ago)
·
Affected components

No components marked as affected

Updates

Resolved

Farelogix has fixed the issues on their side, so all Farelogix-powered airlines are back to normal and things have been stable since.

Error rates are back to pre-incident levels and we have no indication of any further issues so we are closing the incident.

Tue, Aug 16, 2022, 08:51 AM

Monitoring

Farelogix has fixed the issue on their side. We've re-enable access to these airlines in the Duffel platform now. We will keep monitoring.

Sat, Aug 13, 2022, 07:57 PM(2 days earlier)

Monitoring

We have enabled limited access to Lufthansa via our Travelport integration as well.

Fri, Aug 12, 2022, 05:36 PM(1 day earlier)

Monitoring

Farelogix is still experiencing issues. Due to the length of the outage, we have enabled limited access to the following airlines via our Travelport integration: Aegean Airlines, American Airlines, Copa Airlines, Emirates, Hawaiian Airlines, Qantas, Qatar Airways, United and WestJet.

Fri, Aug 12, 2022, 04:32 PM(1 hour earlier)

Monitoring

Farelogix has reported an issue in their infrastructure, all Farelogix-powered airlines are currently down. The airlines are: Lufthansa Group, Aegean Airlines, American Airlines, Copa Airlines, Emirates, Hawaiian Airlines, Qantas, Qatar Airways, United and WestJet

Farelogix has reported they're having issues with the domain farelogix.com domain which powers all of these airlines. Farelogix is currently working on fixing this.

For the time being we has disabled these integrations on our side, and we will continue to monitor the status on Farelogix recovery.

Fri, Aug 12, 2022, 10:09 AM(6 hours earlier)

Identified

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

Fri, Aug 12, 2022, 08:21 AM(1 hour earlier)

Identified

We've spotted that something has gone wrong, all Farelogix-powered airlines seem to be down. These are: Lufthansa Group, Aegean Airlines, American Airlines, Copa Airlines, Emirates, Hawaiian Airlines, Qantas, Qatar Airways, United and WestJet

We are currently investigating.

Fri, Aug 12, 2022, 08:18 AM

Identified

Lufthansa Group is experiencing an outage. We've disabled their integration in the Duffel platform to prevent errors from happening. We'll keep this incident updated as we receive updates from Lufthansa.

Fri, Aug 12, 2022, 07:46 AM(32 minutes earlier)

Identified

The issue has been identified and a fix is being implemented.

Fri, Aug 12, 2022, 07:45 AM