The Duffel API (https://api.duffel.com) and Dashboard (https://app.duffel.com) may experience disruptions on Saturday, March 13th for approximately 1 hour.

What is the purpose of this downtime? This work is part of routine maintenance done by our infrastructure provider to the service powering our main datastore. It is worth noting that while the maintenance window is set for 1 hour, this type of work consists of a restart of the system which usually takes no longer than a few minutes.

When will this happen? Our main database instance is scheduled to undergo routine, automated maintenance on March 13, 2021 at 08:00:00 UTC.

How will this affect me? During this period the Duffel API and Dashboard services will experience interruptions, meaning that you won't be able to issue searches or book flights. There will be no action required from you before, during or after the maintenance.

We apologise for any inconvenience this may cause. If you have any questions or concerns please reach out to us directly via your preferred channel or via help@duffel.com.
Posted on Feb 26, 14:32 UTC

The airline API provider Farelogix will be installing critical updates to their clustered services, including database and applications. They are planning on performing this activity on Sunday, 03/14/21 at 01:00 – 04:00 EST, (Still 2 hours due to DST) during which you may experience intermittent service disruptions as critical services are updated and failed over.

Impact:

Updates are being applied to all servers, database and application, for this scheduled maintenance activity.

All NDC, FLX APIs, and SPRK services may experience intermittent disruptions during this period.
Posted on Mar 4, 10:33 UTC