Identified - This is caused by security updates to the Cathay Pacific gateway which are not backwards compatible. We are working with the airline to determine a way forward to bring the integration back into a working state.
Oct 4, 17:39 UTC
Update - We are working with the airline to find what's the issue, no news yet
Sep 16, 12:25 UTC
Investigating - Sandbox access is currently down, we are investigating what is causing this. The impact of this is that we are not returning offers in sandbox mode.
Sep 14, 14:32 UTC
API (api.duffel.com) Operational
90 days ago
99.97 % uptime
Today
Dashboard (app.duffel.com) Operational
90 days ago
100.0 % uptime
Today
Website and Documentation (duffel.com) Operational
90 days ago
100.0 % uptime
Today
Airline Integrations (Live) Operational
90 days ago
99.93 % uptime
Today
Aegean Airlines Operational
90 days ago
99.95 % uptime
Today
Air Canada Operational
90 days ago
100.0 % uptime
Today
American Airlines Operational
90 days ago
99.67 % uptime
Today
British Airways Operational
90 days ago
100.0 % uptime
Today
Cathay Pacific Operational
90 days ago
99.95 % uptime
Today
Copa Airlines Operational
90 days ago
100.0 % uptime
Today
easyJet Operational
90 days ago
100.0 % uptime
Today
Emirates Operational
90 days ago
99.23 % uptime
Today
Hahn Air Operational
90 days ago
100.0 % uptime
Today
Iberia Operational
90 days ago
100.0 % uptime
Today
Lufthansa Group Operational
90 days ago
99.93 % uptime
Today
Qantas Operational
90 days ago
100.0 % uptime
Today
Qatar Airways Operational
90 days ago
100.0 % uptime
Today
Singapore Airlines Operational
90 days ago
100.0 % uptime
Today
Southwest Operational
90 days ago
100.0 % uptime
Today
Transavia Operational
90 days ago
100.0 % uptime
Today
United Operational
90 days ago
100.0 % uptime
Today
Volaris Operational
90 days ago
100.0 % uptime
Today
Vueling Operational
90 days ago
100.0 % uptime
Today
WestJet Operational
90 days ago
100.0 % uptime
Today
Airline Integrations (Sandbox) Major Outage
90 days ago
97.7 % uptime
Today
Aegean Airlines Operational
90 days ago
100.0 % uptime
Today
Air Canada Operational
90 days ago
100.0 % uptime
Today
American Airlines Operational
90 days ago
100.0 % uptime
Today
British Airways Operational
90 days ago
97.4 % uptime
Today
Cathay Pacific Major Outage
90 days ago
71.73 % uptime
Today
Copa Airlines Operational
90 days ago
100.0 % uptime
Today
easyJet Operational
90 days ago
100.0 % uptime
Today
Emirates Operational
90 days ago
100.0 % uptime
Today
Hahn Air Operational
90 days ago
97.4 % uptime
Today
Iberia Operational
90 days ago
97.4 % uptime
Today
Lufthansa Group Operational
90 days ago
97.38 % uptime
Today
Qantas Operational
90 days ago
100.0 % uptime
Today
Qatar Airways Operational
90 days ago
100.0 % uptime
Today
Singapore Airlines Operational
90 days ago
97.4 % uptime
Today
Southwest Operational
90 days ago
97.4 % uptime
Today
Transavia Operational
90 days ago
99.91 % uptime
Today
United Operational
90 days ago
100.0 % uptime
Today
Volaris Operational
90 days ago
100.0 % uptime
Today
Vueling Operational
90 days ago
100.0 % uptime
Today
WestJet Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 21, 2021

No incidents reported today.

Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021
Resolved - This incident has been resolved.
Oct 14, 12:36 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 14, 12:12 UTC
Oct 13, 2021

No incidents reported.

Oct 12, 2021
Completed - The scheduled maintenance has been completed.
Oct 12, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 22:02 UTC
Scheduled - easyJet has planned downtime for their API during this time. Search and booking will be impacted
Sep 16, 12:31 UTC
Oct 11, 2021
Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021
Resolved - The incident is resolved.
Oct 7, 08:45 UTC
Monitoring - We have identified a slow database migration as the root cause and the request rates have gone back to the baseline. We are monitoring and investigating to make sure this does not reoccur.
Oct 7, 08:40 UTC
Investigating - We are seeing a significant decrease in the number of successful responses from our API. We are investigating and will update as we know more.
Oct 7, 08:19 UTC