All Systems Operational
API (api.duffel.com) Operational
90 days ago
100.0 % uptime
Today
Dashboard (app.duffel.com) Operational
90 days ago
100.0 % uptime
Today
Website and Documentation (duffel.com) Operational
90 days ago
100.0 % uptime
Today
Airline Integrations (Live) Operational
90 days ago
99.67 % uptime
Today
Aegean Airlines Operational
90 days ago
100.0 % uptime
Today
American Airlines Operational
90 days ago
100.0 % uptime
Today
British Airways Operational
90 days ago
99.99 % uptime
Today
Cathay Pacific Operational
90 days ago
100.0 % uptime
Today
Emirates Operational
90 days ago
100.0 % uptime
Today
Hahn Air Operational
90 days ago
100.0 % uptime
Today
Iberia Operational
90 days ago
100.0 % uptime
Today
Lufthansa Group Operational
90 days ago
99.9 % uptime
Today
Singapore Airlines Operational
90 days ago
100.0 % uptime
Today
Southwest Operational
90 days ago
100.0 % uptime
Today
Transavia Operational
90 days ago
95.59 % uptime
Today
United Operational
90 days ago
100.0 % uptime
Today
Vueling Operational
90 days ago
100.0 % uptime
Today
WestJet Operational
90 days ago
100.0 % uptime
Today
Air Canada Operational
90 days ago
100.0 % uptime
Today
Airline Integrations (Sandbox) Operational
90 days ago
99.31 % uptime
Today
Aegean Airlines Operational
90 days ago
100.0 % uptime
Today
American Airlines Operational
90 days ago
100.0 % uptime
Today
British Airways Operational
90 days ago
99.99 % uptime
Today
Cathay Pacific Operational
90 days ago
100.0 % uptime
Today
Emirates Operational
90 days ago
100.0 % uptime
Today
Hahn Air Operational
90 days ago
100.0 % uptime
Today
Iberia Operational
90 days ago
100.0 % uptime
Today
Lufthansa Group Operational
90 days ago
99.9 % uptime
Today
Singapore Airlines Operational
90 days ago
100.0 % uptime
Today
Southwest Operational
90 days ago
100.0 % uptime
Today
Transavia Operational
90 days ago
95.59 % uptime
Today
United Operational
90 days ago
99.02 % uptime
Today
Vueling Operational
90 days ago
96.08 % uptime
Today
WestJet Operational
90 days ago
100.0 % uptime
Today
Air Canada Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Automated Maintenance: Database Mar 13, 08:00-09:00 UTC
The Duffel API (https://api.duffel.com) and Dashboard (https://app.duffel.com) may experience disruptions on Saturday, March 13th for approximately 1 hour.

What is the purpose of this downtime? This work is part of routine maintenance done by our infrastructure provider to the service powering our main datastore. It is worth noting that while the maintenance window is set for 1 hour, this type of work consists of a restart of the system which usually takes no longer than a few minutes.

When will this happen? Our main database instance is scheduled to undergo routine, automated maintenance on March 13, 2021 at 08:00:00 UTC.

How will this affect me? During this period the Duffel API and Dashboard services will experience interruptions, meaning that you won't be able to issue searches or book flights. There will be no action required from you before, during or after the maintenance.

We apologise for any inconvenience this may cause. If you have any questions or concerns please reach out to us directly via your preferred channel or via help@duffel.com.
Posted on Feb 26, 14:32 UTC
Farelogix Scheduled Maintenance Mar 14, 06:00-08:00 UTC
The airline API provider Farelogix will be installing critical updates to their clustered services, including database and applications. They are planning on performing this activity on Sunday, 03/14/21 at 01:00 – 04:00 EST, (Still 2 hours due to DST) during which you may experience intermittent service disruptions as critical services are updated and failed over.

Impact:

Updates are being applied to all servers, database and application, for this scheduled maintenance activity.

All NDC, FLX APIs, and SPRK services may experience intermittent disruptions during this period.
Posted on Mar 4, 10:33 UTC
Past Incidents
Mar 5, 2021

No incidents reported today.

Mar 4, 2021
Resolved - The issue has been resolved and United sandbox is returning offers again.
Mar 4, 12:48 UTC
Identified - The United sandbox system is experiencing an issue and no offers are currently being returned. We are monitoring the situation and waiting for updates.

This does not affect the live United integration.
Mar 3, 15:50 UTC
Mar 3, 2021
Mar 2, 2021

No incidents reported.

Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021
Completed - The scheduled maintenance has been completed.
Feb 25, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 23:30 UTC
Scheduled - BA has planned IT maintenance on both of their environments.
Feb 23, 16:20 UTC
Feb 24, 2021
Resolved - The issue has been resolved.
Feb 24, 17:24 UTC
Identified - We've identified an issue in our API documentation that is causing preview tags to not display correctly and a fix is being implemented.

Preview tags are used to identify the components of our API that are not available yet. Until this issue is fixed these components (pay later, order changes and offer/order conditions) will incorrectly appear as available.
Feb 24, 16:21 UTC
Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.