Update - We have resolved the issue with Qantas' sandbox and search queries are now working again. Farelogix are continuing to investigate the issue with our live Qantas integration.
May 4, 18:14 UTC
Update - We are awaiting updates on resolution progress from Qantas's API provider, Farelogix.
May 4, 11:20 UTC
Identified - We have identified the cause of these errors upstream in Qantas's API provider, Farelogix. We are assisting Farelogix with resolving them.
May 4, 08:18 UTC
Investigating - We are currently investigating an issue with our Qantas integration which is causing no offers to be returned from searches.
May 4, 07:40 UTC
API (api.duffel.com) Operational
90 days ago
100.0 % uptime
Today
Dashboard (app.duffel.com) Operational
90 days ago
100.0 % uptime
Today
Website and Documentation (duffel.com) Operational
90 days ago
100.0 % uptime
Today
Airline Integrations (Live) Degraded Performance
90 days ago
99.64 % uptime
Today
Aegean Airlines Operational
90 days ago
100.0 % uptime
Today
American Airlines Operational
90 days ago
100.0 % uptime
Today
British Airways Operational
90 days ago
99.99 % uptime
Today
Cathay Pacific Operational
90 days ago
99.94 % uptime
Today
Emirates Operational
90 days ago
99.89 % uptime
Today
Hahn Air Operational
90 days ago
100.0 % uptime
Today
Iberia Operational
90 days ago
100.0 % uptime
Today
Lufthansa Group Operational
90 days ago
98.82 % uptime
Today
Singapore Airlines Operational
90 days ago
100.0 % uptime
Today
Southwest Operational
90 days ago
100.0 % uptime
Today
Transavia Operational
90 days ago
100.0 % uptime
Today
United Operational
90 days ago
99.05 % uptime
Today
Vueling Operational
90 days ago
97.87 % uptime
Today
WestJet Operational
90 days ago
99.04 % uptime
Today
Air Canada Operational
90 days ago
100.0 % uptime
Today
Qantas Degraded Performance
90 days ago
100.0 % uptime
Today
Airline Integrations (Sandbox) Operational
90 days ago
99.58 % uptime
Today
Aegean Airlines Operational
90 days ago
100.0 % uptime
Today
American Airlines Operational
90 days ago
100.0 % uptime
Today
British Airways Operational
90 days ago
99.99 % uptime
Today
Cathay Pacific Operational
90 days ago
99.94 % uptime
Today
Emirates Operational
90 days ago
100.0 % uptime
Today
Hahn Air Operational
90 days ago
100.0 % uptime
Today
Iberia Operational
90 days ago
100.0 % uptime
Today
Lufthansa Group Operational
90 days ago
94.75 % uptime
Today
Singapore Airlines Operational
90 days ago
100.0 % uptime
Today
Southwest Operational
90 days ago
100.0 % uptime
Today
Transavia Operational
90 days ago
100.0 % uptime
Today
United Operational
90 days ago
99.02 % uptime
Today
Vueling Operational
90 days ago
100.0 % uptime
Today
WestJet Operational
90 days ago
99.96 % uptime
Today
Air Canada Operational
90 days ago
100.0 % uptime
Today
Qantas Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Farelogix maintenance update May 7, 00:00-03:00 UTC
Farelogix will be performing firmware updates to their network appliances to boost performance, with a maintenance window starting on Thursday 2021-05-06 at 19:00 EST which will last for 3 hours. We do not expect any impact to Duffel's services to occur as a result of these updates.
Posted on Apr 29, 13:30 UTC
Past Incidents
May 6, 2021

No incidents reported today.

May 5, 2021

No incidents reported.

May 4, 2021

Unresolved incident: Qantas searches not returning results.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021
Completed - The scheduled maintenance has been completed.
May 1, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 08:01 UTC
Scheduled - The Duffel API (https://api.duffel.com/) and Dashboard (https://app.duffel.com/) may experience disruptions on May 1, 2021 at 08:00:00 UTC for approximately 1 hour.

---

What is the purpose of this downtime? This work is part of routine maintenance done by our infrastructure provider to the service powering our main datastore. It is worth noting that while the maintenance window is set for 1 hour, this type of work consists of a restart of the system which usually takes no longer than a few minutes.

When will this happen? Our main database instance is scheduled to undergo routine, automated maintenance on May 1, 2021 at 08:00:00 UTC.

How will this affect me? During this period the Duffel API and Dashboard services will experience interruptions, meaning that you won't be able to issue searches or book flights. There will be no action required from you before, during or after the maintenance.

We apologise for any inconvenience this may cause. If you have any questions or concerns please reach out to us directly via your preferred channel or via help@duffel.com.

The Duffel Team
Apr 23, 13:46 UTC
Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.

Apr 28, 2021
Resolved - This incident has been resolved.
Apr 28, 14:47 UTC
Identified - The API provider Farelogix is experiencing difficulties in a sandbox environment, meaning all requests are failing. This only affects that sandbox environment and the listed airlines. Production is unaffected.
Apr 28, 14:03 UTC
Apr 27, 2021

No incidents reported.

Apr 26, 2021
Resolved - We have applied a change after feedback from Lufthansa and searches are now returning results.
Apr 26, 09:31 UTC
Update - We are continuing to monitor for any further issues.
Apr 21, 16:50 UTC
Monitoring - From yesterday, searches in the sandbox haven’t been returning results from Lufthansa Group. We’ve reported the issue to them and they’re investigating on their side.
Apr 21, 16:49 UTC
Apr 25, 2021

No incidents reported.

Apr 24, 2021

No incidents reported.

Apr 23, 2021

No incidents reported.

Apr 22, 2021

No incidents reported.