Monitoring - We have seen orders being created successfully since then. We are still waiting to work out with easyJet the root causes of this incident.
Sep 20, 09:07 UTC
Investigating - We are currently seeing payments being rejected by easyJet when creating orders. We suspect this may be a temporary issue.
Sep 18, 14:48 UTC
Update - We are working with the airline to find what's the issue, no news yet
Sep 16, 12:25 UTC
Investigating - Sandbox access is currently down, we are investigating what is causing this. The impact of this is that we are not returning offers in sandbox mode.
Sep 14, 14:32 UTC
API (api.duffel.com) Operational
90 days ago
100.0 % uptime
Today
Dashboard (app.duffel.com) Operational
90 days ago
100.0 % uptime
Today
Website and Documentation (duffel.com) Operational
90 days ago
100.0 % uptime
Today
Airline Integrations (Live) Operational
90 days ago
99.93 % uptime
Today
Aegean Airlines Operational
90 days ago
99.95 % uptime
Today
Air Canada Operational
90 days ago
100.0 % uptime
Today
American Airlines Operational
90 days ago
99.65 % uptime
Today
British Airways Operational
90 days ago
100.0 % uptime
Today
Cathay Pacific Operational
90 days ago
99.95 % uptime
Today
Copa Airlines Operational
90 days ago
100.0 % uptime
Today
easyJet Operational
90 days ago
100.0 % uptime
Today
Emirates Operational
90 days ago
99.23 % uptime
Today
Hahn Air Operational
90 days ago
100.0 % uptime
Today
Iberia Operational
90 days ago
100.0 % uptime
Today
Lufthansa Group Operational
90 days ago
99.95 % uptime
Today
Qantas Operational
90 days ago
100.0 % uptime
Today
Qatar Airways Operational
90 days ago
100.0 % uptime
Today
Singapore Airlines Operational
90 days ago
100.0 % uptime
Today
Southwest Operational
90 days ago
100.0 % uptime
Today
Transavia Operational
90 days ago
100.0 % uptime
Today
United Operational
90 days ago
100.0 % uptime
Today
Volaris Operational
90 days ago
100.0 % uptime
Today
Vueling Operational
90 days ago
100.0 % uptime
Today
WestJet Operational
90 days ago
100.0 % uptime
Today
Airline Integrations (Sandbox) Operational
90 days ago
98.36 % uptime
Today
Aegean Airlines Operational
90 days ago
100.0 % uptime
Today
Air Canada Operational
90 days ago
100.0 % uptime
Today
American Airlines Operational
90 days ago
100.0 % uptime
Today
British Airways Operational
90 days ago
96.68 % uptime
Today
Cathay Pacific Operational
90 days ago
89.89 % uptime
Today
Copa Airlines Operational
90 days ago
100.0 % uptime
Today
easyJet Operational
90 days ago
100.0 % uptime
Today
Emirates Operational
90 days ago
100.0 % uptime
Today
Hahn Air Operational
90 days ago
96.68 % uptime
Today
Iberia Operational
90 days ago
96.68 % uptime
Today
Lufthansa Group Operational
90 days ago
96.68 % uptime
Today
Qantas Operational
90 days ago
100.0 % uptime
Today
Qatar Airways Operational
90 days ago
100.0 % uptime
Today
Singapore Airlines Operational
90 days ago
96.68 % uptime
Today
Southwest Operational
90 days ago
96.68 % uptime
Today
Transavia Operational
90 days ago
99.91 % uptime
Today
United Operational
90 days ago
100.0 % uptime
Today
Volaris Operational
90 days ago
100.0 % uptime
Today
Vueling Operational
90 days ago
100.0 % uptime
Today
WestJet Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Sabre scheduled sandbox environment maintenance Sep 25, 10:00 - Sep 26, 17:00 UTC
Sabre, a provider of systems some of the airlines we connect to use, will be undergoing a scheduled maintenance of their sandbox systems from 25th September 2021, 05:00 CT to 26th September 2021, 12:00 CT. This means the following airline sandboxes will be unavailable via Duffel:

- American Airlines
- WestJet

Live integrations will not be affected.
Posted on Aug 11, 13:42 UTC
easyJet API planned maintenance Oct 11, 22:00 - Oct 12, 01:30 UTC
easyJet has planned downtime for their API during this time. Search and booking will be impacted
Posted on Sep 16, 12:31 UTC
Past Incidents
Sep 22, 2021

No incidents reported today.

Sep 21, 2021

No incidents reported.

Sep 20, 2021
Resolved - The issue with our 3rd party provider has now been resolved and requests are succeeding.

We shall follow up with affected customers that were affected during the outage to confirm whether any orders created are valid or should be retried.
Sep 20, 17:15 UTC
Investigating - We've noticed an increase in live mode request failures from all Farelogix integrations. We're currently investigating the issue and shall provide more details shortly.
Sep 20, 16:13 UTC
Sep 19, 2021

No incidents reported.

Sep 18, 2021
Sep 17, 2021

No incidents reported.

Sep 16, 2021

Unresolved incident: Cathay Pacific sandbox access is down.

Sep 15, 2021

No incidents reported.

Sep 14, 2021
Sep 13, 2021
Resolved - This incident has been resolved.
Sep 13, 16:46 UTC
Investigating - We are currently investigating an issue that is causing high error rate when booking offers through American Airlines.
Sep 13, 08:52 UTC
Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.