Monitoring - It's now possible to log in as normal.
Jan 19, 11:38 UTC
Identified - We're aware of customers having issues logging into the dashboard. We have identified the cause of the issue and are working on a fix.
Jan 19, 09:47 UTC
API (api.duffel.com) Operational
90 days ago
99.86 % uptime
Today
Dashboard (app.duffel.com) Operational
90 days ago
99.93 % uptime
Today
Website and Documentation (duffel.com) Operational
90 days ago
100.0 % uptime
Today
Airline Integrations (Live) Operational
90 days ago
99.94 % uptime
Today
Aegean Airlines Operational
90 days ago
100.0 % uptime
Today
Air Canada Operational
90 days ago
100.0 % uptime
Today
American Airlines Operational
90 days ago
100.0 % uptime
Today
British Airways Operational
90 days ago
100.0 % uptime
Today
Cathay Pacific Operational
90 days ago
100.0 % uptime
Today
Copa Airlines Operational
90 days ago
100.0 % uptime
Today
easyJet Operational
90 days ago
100.0 % uptime
Today
Emirates Operational
90 days ago
100.0 % uptime
Today
Hahn Air Operational
90 days ago
100.0 % uptime
Today
Iberia Operational
90 days ago
99.79 % uptime
Today
LATAM Operational
90 days ago
100.0 % uptime
Today
Lufthansa Group Operational
90 days ago
100.0 % uptime
Today
Qantas Operational
90 days ago
100.0 % uptime
Today
Qatar Airways Operational
90 days ago
99.99 % uptime
Today
Singapore Airlines Operational
90 days ago
100.0 % uptime
Today
Southwest Operational
90 days ago
100.0 % uptime
Today
Transavia Operational
90 days ago
100.0 % uptime
Today
United Operational
90 days ago
100.0 % uptime
Today
Volaris Operational
90 days ago
98.98 % uptime
Today
Vueling Operational
90 days ago
100.0 % uptime
Today
WestJet Operational
90 days ago
100.0 % uptime
Today
Travelport Operational
90 days ago
100.0 % uptime
Today
Airline Integrations (Sandbox) Operational
90 days ago
99.53 % uptime
Today
Aegean Airlines Operational
90 days ago
100.0 % uptime
Today
Air Canada Operational
90 days ago
100.0 % uptime
Today
American Airlines Operational
90 days ago
100.0 % uptime
Today
British Airways Operational
90 days ago
100.0 % uptime
Today
Cathay Pacific Operational
90 days ago
91.77 % uptime
Today
Copa Airlines Operational
90 days ago
100.0 % uptime
Today
easyJet Operational
90 days ago
100.0 % uptime
Today
Emirates Operational
90 days ago
100.0 % uptime
Today
Hahn Air Operational
90 days ago
100.0 % uptime
Today
Iberia Operational
90 days ago
100.0 % uptime
Today
LATAM Operational
90 days ago
100.0 % uptime
Today
Lufthansa Group Operational
90 days ago
100.0 % uptime
Today
Qantas Operational
90 days ago
100.0 % uptime
Today
Qatar Airways Operational
90 days ago
99.99 % uptime
Today
Singapore Airlines Operational
90 days ago
100.0 % uptime
Today
Southwest Operational
90 days ago
100.0 % uptime
Today
Transavia Operational
90 days ago
100.0 % uptime
Today
United Operational
90 days ago
100.0 % uptime
Today
Volaris Operational
90 days ago
98.98 % uptime
Today
Vueling Operational
90 days ago
100.0 % uptime
Today
WestJet Operational
90 days ago
100.0 % uptime
Today
Travelport Operational
90 days ago
100.0 % uptime
Today
Payments Service Provider Integration Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 19, 2022

Unresolved incident: Issues logging in.

Jan 18, 2022
Resolved - The issue is resolved.
Jan 18, 22:33 UTC
Monitoring - We have now seen recovery of load to regular levels. API issues should no longer occur. We will continue monitoring for a while.
Jan 18, 22:04 UTC
Update - We've identified a possible cause of the database issues. We have now turned the feature off and are monitoring results.
Jan 18, 21:28 UTC
Investigating - Since 8pm UTC we have spotted increased wait times from our database systems, causing some searches and order creation attempts to fail. We are investigating the issue and will update as we know more.
Jan 18, 20:54 UTC
Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022

No incidents reported.

Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022
Resolved - We have continued to see healthy search performance and will resolve this incident. Thank you for your patience.
Jan 7, 20:20 UTC
Monitoring - The fix has been applied and we will continue to monitor before resolving this incident.
Jan 7, 19:43 UTC
Identified - We have introduced a temporary mitigation while we prepare a complete fix. Search may still feel some impact but should be normalising for most users.
Jan 7, 16:14 UTC
Investigating - We have identified an issue with returning search results. We are currently investigating.
Jan 7, 15:56 UTC
Jan 6, 2022

No incidents reported.

Jan 5, 2022

No incidents reported.