Easyjet orders with baggage not bookable
Resolved·Partial outage

We have confirmed that issues surrounding orders with ancillaries have been fully resolved in both the dashboard and API.

Mon, Jan 13, 2025, 09:57 AM
(3 months ago)
·
Affected components
Updates

Resolved

We have confirmed that issues surrounding orders with ancillaries have been fully resolved in both the dashboard and API.

Mon, Jan 13, 2025, 09:57 AM

Monitoring

We have identified that this scenario is isolated to the Duffel Dashboard — when Offer Retrieve with Services, and Seat Maps endpoints are called at the same time. A fix has been deployed and confirmed working and we are monitoring.

Fri, Jan 10, 2025, 05:01 PM(2 days earlier)

Identified

We have identified where baggage becomes unavailable in our system, and are looking to fix the issue.

Thu, Jan 9, 2025, 05:02 PM(23 hours earlier)

Investigating

We are currently investigating an issue with booking orders that include baggage via our EasyJet integration.

Thu, Jan 9, 2025, 11:38 AM(5 hours earlier)