Chat assistant is down

Resolved·Full outage

We've confirmed that since monitoring from 12:16 AM today that we are fully operational and back to normal. We are currently discussing internally to prevent the issue from reoccuring.

Tue, Aug 4, 2026, 03:03 PM

(2 months ago)

Affected components

Aug 3, 2026, 10:23 PM

11:12 PM

Dashboard (app.duffel.com)

Assistant

Updates

Resolved

We've confirmed that since monitoring from 12:16 AM today that we are fully operational and back to normal. We are currently discussing internally to prevent the issue from reoccuring.

Tue, Aug 4, 2026, 03:03 PM

Monitoring

We've identified the issue and have deployed a fix. We are monitoring through our metrics.

Mon, Aug 3, 2026, 11:12 PM(15 hours earlier)

Investigating

We are currently investigating an issue with our chat services in the context of:

Agent to agent chats
Client side chat component

Mon, Aug 3, 2026, 10:23 PM(48 minutes earlier)