Assistant Requests not coming through to agents

Resolved·Degraded performance

Issue with <integration name> integration resolved.

Tue, Feb 17, 2026, 02:17 PM

(2 months ago)

Affected components

Feb 17, 2026, 01:47 PM

02:17 PM

Assistant

Updates

Resolved

Issue with <integration name> integration resolved.

Tue, Feb 17, 2026, 02:17 PM

Investigating

We’re experiencing issues receiving chats through the travel Assistant. Please send any urgent requests to travel.assistant@duffel.com

Tue, Feb 17, 2026, 01:47 PM(30 minutes earlier)