We have not yet had confirmation of resolution from Vueling, however we have not experienced the same class of errors for over 5 days. We'll restore the Vueling integration status to 'Operational' and continue to monitor the situation.
Once again, apologies for the inconvenience this disruption has caused.
No components marked as affected
Resolved
We have not yet had confirmation of resolution from Vueling, however we have not experienced the same class of errors for over 5 days. We'll restore the Vueling integration status to 'Operational' and continue to monitor the situation.
Once again, apologies for the inconvenience this disruption has caused.
Monitoring
We have been in touch with Vueling, who are aware of the situation and are working on a fix. We've turned the integration back on, this should re-enable the search functionality, though order creation is still subject to a high error rate.
We'll continue to monitor the situation, and will provide updates as soon as we have more information from Vueling.
Identified
Due to the high failure rate on order creation, we've decided to temporarily disable our Vueling integration until we are able to communicate with Vueling to determine the root cause of the issue. This means that the ability to search for and book flights with Vueling will be interrupted until further notice.
Identified
After some investigation, we've identified a discrepancy on Vueling's payment systems which is causing payments to be rejected. We will be following up with Vueling to resolve this incident as soon as possible.
We apologise for the inconvenience this is causing.
Investigating
We're aware of issues affecting the ability to book Vueling offers through the Duffel API. We'll continue to monitor the situation and will provide updates when we know more.