{"page":{"id":"01GW74F67XHW0WYYNV34GBHY2F","name":"Duffel","url":"https://www.duffelstatus.com/","updated_at":"2026-09-28T17:48:31Z"},"incidents":[{"id":"01M3M1NAHW36EP5PM5P8GWXWWK","name":"Multiple suppliers search outage","status":"resolved","created_at":"2026-09-28T13:00:56Z","updated_at":"2026-09-28T17:48:31Z","resolved_at":"2026-09-28T17:48:31Z","impact":"major","page_id":"01GW74F67XHW0WYYNV34GBHY2F","incident_updates":[{"id":"01M3MJ3WRF59G27XJGD4EF8N1K","body":"Issue with our Lufthansa Group, Qantas and Aegean Airlines  integrations resolved.","created_at":"2026-09-28T17:48:31Z","display_at":"2026-09-28T17:48:31Z","incident_id":"01M3M1NAHW36EP5PM5P8GWXWWK","status":"resolved","updated_at":"2026-09-28T17:48:31Z"},{"id":"01M3MEYRJ0V5THRJQGPZBTW3RW","body":"We need to add LHG to this incident as we are seeing elevated timeouts when searching.","created_at":"2026-09-28T16:53:17Z","display_at":"2026-09-28T16:53:17Z","incident_id":"01M3M1NAHW36EP5PM5P8GWXWWK","status":"identified","updated_at":"2026-09-28T16:53:17Z"},{"id":"01M3M1NAHWXA4CANHTCMPMFQAH","body":"We have identified by an outage with our Aegean and Qantas direct connections.\n\nThe supplier has validate a fix and are working to deploy it.","created_at":"2026-09-28T13:00:56Z","display_at":"2026-09-28T13:00:56Z","incident_id":"01M3M1NAHW36EP5PM5P8GWXWWK","status":"identified","updated_at":"2026-09-28T13:00:56Z"}]},{"id":"01M321A6NTF52VXC5BH0TM62ZM","name":"Intermittent card creation failures","status":"resolved","created_at":"2026-09-21T13:08:32Z","updated_at":"2026-09-22T14:39:40Z","resolved_at":"2026-09-22T14:39:40Z","impact":"minor","page_id":"01GW74F67XHW0WYYNV34GBHY2F","incident_updates":[{"id":"01M34RXS2ERXPE8V4QCQ2PN1PR","body":"Issue with card creation failures resolved.","created_at":"2026-09-22T14:39:40Z","display_at":"2026-09-22T14:39:40Z","incident_id":"01M321A6NTF52VXC5BH0TM62ZM","status":"resolved","updated_at":"2026-09-22T14:39:40Z"},{"id":"01M32999T8N1HN7HAN8P74PES1","body":"Card creation continues to operate normally following the mitigation. We have observed no further errors matching the incident since deployment and are continuing to monitor production traffic. The incident remains under","created_at":"2026-09-21T15:27:51Z","display_at":"2026-09-21T15:27:51Z","incident_id":"01M321A6NTF52VXC5BH0TM62ZM","status":"monitoring","updated_at":"2026-09-21T15:27:51Z"},{"id":"01M323ER1A8XJCENJ5YR61Q4HD","body":"We observed intermittent failures affecting card creation between 13:06 and 13:50 BST. Card creation requests have been processing successfully since 13:50 BST, and we have not observed further errors.\n\nWe are continuing to monitor the service closely and are preparing improvements to reduce the impact should the issue recur.","created_at":"2026-09-21T13:45:58Z","display_at":"2026-09-21T13:45:58Z","incident_id":"01M321A6NTF52VXC5BH0TM62ZM","status":"monitoring","updated_at":"2026-09-21T13:45:58Z"},{"id":"01M321A6NTMZZG9VGEKW0R4F7M","body":"We are investigating intermittent failures affecting card creation.\n\nMost requests are succeeding, but a small number may return errors. Our systems are currently processing card requests successfully, and we are continuing to monitor for recurrence.\n\n  We’ll provide another update as soon as we have more information.","created_at":"2026-09-21T13:08:32Z","display_at":"2026-09-21T13:08:32Z","incident_id":"01M321A6NTF52VXC5BH0TM62ZM","status":"investigating","updated_at":"2026-09-21T13:08:32Z"}]},{"id":"01M1K7VN8YW3KKRBQXRZB7TDDF","name":"Increased errors on Sabre seat maps and offer pricing","status":"resolved","created_at":"2026-09-03T08:58:37Z","updated_at":"2026-09-18T15:07:47Z","resolved_at":"2026-09-18T15:07:47Z","impact":"none","page_id":"01GW74F67XHW0WYYNV34GBHY2F","incident_updates":[{"id":"01M2TGYD2YAK2BCCDNNYK04JAJ","body":"A mitigation has been deployed and the error rates are back to normal.","created_at":"2026-09-18T15:07:47Z","display_at":"2026-09-18T15:07:47Z","incident_id":"01M1K7VN8YW3KKRBQXRZB7TDDF","status":"resolved","updated_at":"2026-09-18T15:07:47Z"},{"id":"01M1K7VN8Y3YZZG3PW91JXFGYS","body":"A small proportion of Sabre seat map and offer pricing requests (under 1%) are returning 503s. We'll update as we learn more.","created_at":"2026-09-03T08:58:37Z","display_at":"2026-09-03T08:58:37Z","incident_id":"01M1K7VN8YW3KKRBQXRZB7TDDF","status":"identified","updated_at":"2026-09-03T08:58:37Z"}]},{"id":"01M2FMNB0W9H854GNXYKH2SJEJ","name":"Intermitent failures to load dashboard","status":"resolved","created_at":"2026-09-14T09:41:06Z","updated_at":"2026-09-14T11:15:13Z","resolved_at":"2026-09-14T11:15:13Z","impact":"major","page_id":"01GW74F67XHW0WYYNV34GBHY2F","incident_updates":[{"id":"01M2FT1NQJS2YVEY74F8K9Q4SB","body":"The fix has been deployed and the dashboard at [app.duffel.com](http://app.duffel.com \"app.duffel.com\") has been operating normally since 10:42 UTC. We have confirmed the underlying issue is resolved and have seen no further errors. We will continue to monitor. We apologise for any inconvenience caused.","created_at":"2026-09-14T11:15:13Z","display_at":"2026-09-14T11:15:13Z","incident_id":"01M2FMNB0W9H854GNXYKH2SJEJ","status":"resolved","updated_at":"2026-09-14T11:15:13Z"},{"id":"01M2FQB9PC15Y0C0ZEM3NXPDZ6","body":"Between Friday and this morning, some users experienced intermittent errors or failures to load the Duffel dashboard at [app.duffel.com](http://app.duffel.com \"app.duffel.com\"). This was caused by a bug that occasionally caused brief interruptions (around 10 seconds at a time) to the service, roughly twice a day. We have identified the root cause, validated a fix, and are deploying it now. We are monitoring closely to ensure the issue will not reoccur.","created_at":"2026-09-14T10:28:02Z","display_at":"2026-09-14T10:28:02Z","incident_id":"01M2FMNB0W9H854GNXYKH2SJEJ","status":"monitoring","updated_at":"2026-09-14T10:28:02Z"},{"id":"01M2FMNB0W1EZM7PYXN84E2P4R","body":"We are currently investigating an issue with **\u003cintegration name\u003e** integration.","created_at":"2026-09-14T09:41:06Z","display_at":"2026-09-14T09:41:06Z","incident_id":"01M2FMNB0W9H854GNXYKH2SJEJ","status":"investigating","updated_at":"2026-09-14T09:41:06Z"}]},{"id":"01M1KYYNEBG3KJXT5K5NJZRPHP","name":"Increase in 202s / 502s on POST /air/orders","status":"resolved","created_at":"2026-09-03T15:42:13Z","updated_at":"2026-09-03T21:45:07Z","resolved_at":"2026-09-03T21:45:07Z","impact":"none","page_id":"01GW74F67XHW0WYYNV34GBHY2F","incident_updates":[{"id":"01M1MKQ4XZE831N3M359MC66QA","body":"Sabre has confirmed that the issue has been resolved and POST /air/orders success rate has returned to pre-incident levels.","created_at":"2026-09-03T21:45:07Z","display_at":"2026-09-03T21:45:07Z","incident_id":"01M1KYYNEBG3KJXT5K5NJZRPHP","status":"resolved","updated_at":"2026-09-03T21:45:07Z"},{"id":"01M1M24FPR7A0DAG281D987JK3","body":"We have identified the issue and are working with Sabre to resolve.","created_at":"2026-09-03T16:37:49Z","display_at":"2026-09-03T16:37:49Z","incident_id":"01M1KYYNEBG3KJXT5K5NJZRPHP","status":"identified","updated_at":"2026-09-03T16:37:49Z"},{"id":"01M1KYYNEB0RZPWNN0S1WP8GBV","body":"We're currently investigating an issue with our Sabre integration leading to an increase of 202/502 responses on the `POST /air/orders` endpoint.","created_at":"2026-09-03T15:42:13Z","display_at":"2026-09-03T15:42:13Z","incident_id":"01M1KYYNEBG3KJXT5K5NJZRPHP","status":"investigating","updated_at":"2026-09-03T15:42:13Z"}]},{"id":"01M1KDD3A5734FG87JYX88DHEG","name":"Partial outage for Stays","status":"resolved","created_at":"2026-09-03T10:35:32Z","updated_at":"2026-09-03T11:53:44Z","resolved_at":"2026-09-03T11:53:44Z","impact":"major","page_id":"01GW74F67XHW0WYYNV34GBHY2F","incident_updates":[{"id":"01M1KHW9NPBMNTQ0MZD9XGWHX2","body":"We can confirm that the service is back online. We are reaching out to the third party service to work with them on why this occurred.","created_at":"2026-09-03T11:53:44Z","display_at":"2026-09-03T11:53:44Z","incident_id":"01M1KDD3A5734FG87JYX88DHEG","status":"resolved","updated_at":"2026-09-03T11:53:44Z"},{"id":"01M1KGTZQTC0Z6R9J9WYH52MMS","body":"The third party service has recovered and we are monitoring before resolving.\n\nWe have applied some changes to be more resilient against these types of failures from our partner service.\n\nWe have also already consulted with the partner service regarding this, and are awaiting a response.","created_at":"2026-09-03T11:35:32Z","display_at":"2026-09-03T11:35:32Z","incident_id":"01M1KDD3A5734FG87JYX88DHEG","status":"monitoring","updated_at":"2026-09-03T11:35:32Z"},{"id":"01M1KDD3A5YHSHS371XSK03Q6H","body":"We've identified an issue with fetching rates in our Stays product and are working to restore normal service.","created_at":"2026-09-03T10:35:32Z","display_at":"2026-09-03T10:35:32Z","incident_id":"01M1KDD3A5734FG87JYX88DHEG","status":"identified","updated_at":"2026-09-03T10:35:32Z"}]},{"id":"01M12621F2E8YM26QYWZ4N7051","name":"Saved cards cannot be used with the card component","status":"resolved","created_at":"2026-08-27T18:00:04Z","updated_at":"2026-08-27T18:04:46Z","resolved_at":"2026-08-27T15:18:00Z","impact":"major","page_id":"01GW74F67XHW0WYYNV34GBHY2F","incident_updates":[{"id":"01M126AN3ZND3XAS0EH3RE4YWA","body":"A release caused all requests to [api.duffel.cards](http://api.duffel.cards) to fail with HTTP 500 when handling saved cards.\n\nA fix was deployed and the issue was confirmed resolved at 15:18 UTC.","created_at":"2026-08-27T18:04:46Z","display_at":"2026-08-27T15:18:00Z","incident_id":"01M12621F2E8YM26QYWZ4N7051","status":"resolved","updated_at":"2026-08-27T18:05:07Z"},{"id":"01M12621F2BVG04VXGFG9TH98W","body":"We are investigating errors affecting the use of saved card with our card component. Requests to the card endpoint on [api.duffel.cards](http://api.duffel.cards) are returning HTTP 500 when using a saved card. Card creation and normal card payments are unaffected.","created_at":"2026-08-27T18:00:04Z","display_at":"2026-08-27T13:19:00Z","incident_id":"01M12621F2E8YM26QYWZ4N7051","status":"investigating","updated_at":"2026-08-27T18:00:46Z"}]},{"id":"01M0Z74W24456CE3GVHAHWSNC8","name":"Elevated Stays booking and quote errors","status":"resolved","created_at":"2026-08-26T14:21:22Z","updated_at":"2026-08-26T14:21:22Z","resolved_at":"2026-08-22T20:05:00Z","impact":"major","page_id":"01GW74F67XHW0WYYNV34GBHY2F","incident_updates":[{"id":"01M0Z74W24QGEX151SYX2QQB43","body":"Issue with Stays Travelport integration resolved.","created_at":"2026-08-26T14:21:22Z","display_at":"2026-08-22T20:05:00Z","incident_id":"01M0Z74W24456CE3GVHAHWSNC8","status":"resolved","updated_at":"2026-08-26T14:21:22Z"},{"id":"01M0Z74W24G59H93ZV8T1ZPZAY","body":"Issue identified causing intermittent booking and quotes failures with our Travelport integration in Stays, affecting Marriott, Hilton, and IHG hotels.","created_at":"2026-08-26T14:21:22Z","display_at":"2026-08-22T18:15:00Z","incident_id":"01M0Z74W24456CE3GVHAHWSNC8","status":"identified","updated_at":"2026-08-26T14:21:22Z"}]},{"id":"01M08JBA2YD4TACFVCASQS7YWN","name":"Travelport high search latency","status":"resolved","created_at":"2026-08-17T19:14:35Z","updated_at":"2026-08-17T21:33:28Z","resolved_at":"2026-08-17T21:33:28Z","impact":"none","page_id":"01GW74F67XHW0WYYNV34GBHY2F","incident_updates":[{"id":"01M08T9KCEKM06TZR9XZX4W2F6","body":"Search latency with **Travelport** has been resolved.","created_at":"2026-08-17T21:33:28Z","display_at":"2026-08-17T21:33:28Z","incident_id":"01M08JBA2YD4TACFVCASQS7YWN","status":"resolved","updated_at":"2026-08-17T21:33:28Z"},{"id":"01M08JBA2YRSQ4WZB6N364HP9F","body":"We are currently investigating a surge in search latency on our **Travelport** integration.","created_at":"2026-08-17T19:14:35Z","display_at":"2026-08-17T19:14:35Z","incident_id":"01M08JBA2YD4TACFVCASQS7YWN","status":"investigating","updated_at":"2026-08-17T19:14:35Z"}]},{"id":"01M07TENJ41P1ZQK7YGW4PFH12","name":"AFKLM card payments unavailable","status":"resolved","created_at":"2026-08-17T12:16:59Z","updated_at":"2026-08-17T17:41:12Z","resolved_at":"2026-08-17T17:41:11Z","impact":"major","page_id":"01GW74F67XHW0WYYNV34GBHY2F","incident_updates":[{"id":"01M08D09HE4ZG4E3JAVZ7JFDJE","body":"The issue with Air France KLM card payments has been resolved.","created_at":"2026-08-17T17:41:11Z","display_at":"2026-08-17T17:41:11Z","incident_id":"01M07TENJ41P1ZQK7YGW4PFH12","status":"resolved","updated_at":"2026-08-17T17:41:11Z"},{"id":"01M07ZD40J4X0QS4KV36ZK0TGK","body":"We've released a fix for the issue and are currently monitoring card payments on AFKLM bookings.","created_at":"2026-08-17T13:43:32Z","display_at":"2026-08-17T13:43:32Z","incident_id":"01M07TENJ41P1ZQK7YGW4PFH12","status":"monitoring","updated_at":"2026-08-17T13:43:32Z"},{"id":"01M07TENJ4DFJY04JQGC26WE7A","body":"We are currently investigating an issue with card payments on our **Air France/KLM NDC** integration.","created_at":"2026-08-17T12:17:00Z","display_at":"2026-08-17T12:16:59Z","incident_id":"01M07TENJ41P1ZQK7YGW4PFH12","status":"investigating","updated_at":"2026-08-17T12:17:00Z"}]},{"id":"01KZ8SFNF7SV6CXBSJX71YYR1P","name":"United shopping and pricing latency degradation","status":"resolved","created_at":"2026-08-05T11:03:36Z","updated_at":"2026-08-05T15:58:34Z","resolved_at":"2026-08-05T15:58:34Z","impact":"minor","page_id":"01GW74F67XHW0WYYNV34GBHY2F","incident_updates":[{"id":"01KZ9ABR0AJPHVBH6MCK40GT1W","body":"United latency is back to normal across all endpoints.","created_at":"2026-08-05T15:58:34Z","display_at":"2026-08-05T15:58:34Z","incident_id":"01KZ8SFNF7SV6CXBSJX71YYR1P","status":"resolved","updated_at":"2026-08-05T15:58:34Z"},{"id":"01KZ8YD63HMG0DE9ZGC60PRWG3","body":"Latency has recovered to normal levels.","created_at":"2026-08-05T12:29:38Z","display_at":"2026-08-05T12:29:38Z","incident_id":"01KZ8SFNF7SV6CXBSJX71YYR1P","status":"monitoring","updated_at":"2026-08-05T12:29:38Z"},{"id":"01KZ8SFNF7E7V3ZDNET3AAQB99","body":"United shopping and pricing requests are showing increased latency. This may result in missing content. We are in touch with supplier and will provide further updates as soon as we have more information.","created_at":"2026-08-05T11:03:36Z","display_at":"2026-08-05T11:03:36Z","incident_id":"01KZ8SFNF7SV6CXBSJX71YYR1P","status":"investigating","updated_at":"2026-08-05T11:03:36Z"}]},{"id":"01KZ4VM0BJ1Y2KMTX6A4G61HGN","name":"Chat assistant is down","status":"resolved","created_at":"2026-08-03T22:23:58Z","updated_at":"2026-08-04T15:03:04Z","resolved_at":"2026-08-04T15:03:04Z","impact":"critical","page_id":"01GW74F67XHW0WYYNV34GBHY2F","incident_updates":[{"id":"01KZ6MSDE2PPN1HH147W5NA3SG","body":"We've confirmed that since monitoring from 12:16 AM today that we are fully operational and back to normal. We are currently discussing internally to prevent the issue from reoccuring.","created_at":"2026-08-04T15:03:04Z","display_at":"2026-08-04T15:03:04Z","incident_id":"01KZ4VM0BJ1Y2KMTX6A4G61HGN","status":"resolved","updated_at":"2026-08-04T15:03:04Z"},{"id":"01KZ4YCW924AE19KZF6DV123GN","body":"We've identified the issue and have deployed a fix. We are monitoring through our metrics.","created_at":"2026-08-03T23:12:30Z","display_at":"2026-08-03T23:12:30Z","incident_id":"01KZ4VM0BJ1Y2KMTX6A4G61HGN","status":"monitoring","updated_at":"2026-08-03T23:12:30Z"},{"id":"01KZ4VM0BJZFTSG4QREXX8XMD3","body":"We are currently investigating an issue with our chat services in the context of:\n\n\n• Agent to agent chats\n\n• Client side chat component","created_at":"2026-08-03T22:23:58Z","display_at":"2026-08-03T22:23:58Z","incident_id":"01KZ4VM0BJ1Y2KMTX6A4G61HGN","status":"investigating","updated_at":"2026-08-03T22:23:58Z"}]},{"id":"01KY8S0V1BDZBXJR7GEK4XGJT4","name":"Card payment outage","status":"resolved","created_at":"2026-07-24T00:39:49Z","updated_at":"2026-07-24T09:45:47Z","resolved_at":"2026-07-24T09:45:47Z","impact":"critical","page_id":"01GW74F67XHW0WYYNV34GBHY2F","incident_updates":[{"id":"01KY9R8HV6YMCD33RNJ4VWRP75","body":"The provider outage has been fully resolved.\n\nAll card payment functionality has been fully restored.","created_at":"2026-07-24T09:45:47Z","display_at":"2026-07-24T09:45:47Z","incident_id":"01KY8S0V1BDZBXJR7GEK4XGJT4","status":"resolved","updated_at":"2026-07-24T09:45:47Z"},{"id":"01KY8WSDBFQFAJAR5TESBBR2Q9","body":"We have successfully implemented a workaround to the provider's incident.\nOperation should be fully back to normal for single-use cards.\nMulti-use card are disabled until the provider recovers.","created_at":"2026-07-24T01:45:39Z","display_at":"2026-07-24T01:45:39Z","incident_id":"01KY8S0V1BDZBXJR7GEK4XGJT4","status":"monitoring","updated_at":"2026-07-24T01:45:39Z"},{"id":"01KY8S0V1B0BXQ5XB29JE1JRGM","body":"We have identified a provider outage and as a direct result we are unable to create cards or 3DS sessions.\n\nWe are working on a workaround.","created_at":"2026-07-24T00:39:49Z","display_at":"2026-07-24T00:39:49Z","incident_id":"01KY8S0V1BDZBXJR7GEK4XGJT4","status":"identified","updated_at":"2026-07-24T00:39:49Z"}]},{"id":"01KXN0R5F5KP4KEBRZ8NNQ0WQH","name":"Timeouts with SSO provider","status":"resolved","created_at":"2026-07-16T08:30:04Z","updated_at":"2026-07-16T10:45:24Z","resolved_at":"2026-07-16T10:45:24Z","impact":"minor","page_id":"01GW74F67XHW0WYYNV34GBHY2F","incident_updates":[{"id":"01KXN8FYP0K2SSYYR1S6VAQWFD","body":"Issue with WorkOS integration resolved.","created_at":"2026-07-16T10:45:24Z","display_at":"2026-07-16T10:45:24Z","incident_id":"01KXN0R5F5KP4KEBRZ8NNQ0WQH","status":"resolved","updated_at":"2026-07-16T10:45:24Z"},{"id":"01KXN89KGD9VX1EBZN8HXWEMCP","body":"WorkOS has resolved the incident on their side and are monitoring to ensure their fix was successful. We have seen SSO signin succeed but we’ll continue to monitor before updating this to fully resolved.","created_at":"2026-07-16T10:41:56Z","display_at":"2026-07-16T10:41:56Z","incident_id":"01KXN0R5F5KP4KEBRZ8NNQ0WQH","status":"monitoring","updated_at":"2026-07-16T10:41:56Z"},{"id":"01KXN0R5F5SYJVER7NCQXEJ9XB","body":"We are seeing some slowness and timeouts with our SSO provider. This will affect organisations with SSO log in for the dashboard enabled.","created_at":"2026-07-16T08:30:04Z","display_at":"2026-07-16T08:30:04Z","incident_id":"01KXN0R5F5KP4KEBRZ8NNQ0WQH","status":"investigating","updated_at":"2026-07-16T08:30:04Z"}]},{"id":"01KX0ZKEWQQ7WTGQ5H5F0KKW2V","name":"Volaris search outage","status":"resolved","created_at":"2026-07-08T13:45:13Z","updated_at":"2026-07-10T11:08:09Z","resolved_at":"2026-07-10T11:08:09Z","impact":"major","page_id":"01GW74F67XHW0WYYNV34GBHY2F","incident_updates":[{"id":"01KX5VD9QFDA2KCX91SAJPT7MD","body":"Volaris search operating normally","created_at":"2026-07-10T11:08:09Z","display_at":"2026-07-10T11:08:09Z","incident_id":"01KX0ZKEWQQ7WTGQ5H5F0KKW2V","status":"resolved","updated_at":"2026-07-10T11:08:09Z"},{"id":"01KX1DZ5B9ST1BN8NEDVTK9JT8","body":"The issue has been fixed and searches are succeeding.","created_at":"2026-07-08T17:56:16Z","display_at":"2026-07-08T17:56:16Z","incident_id":"01KX0ZKEWQQ7WTGQ5H5F0KKW2V","status":"monitoring","updated_at":"2026-07-08T17:56:16Z"},{"id":"01KX0ZKEWQSY3MNYFWZ708EE5G","body":"We are currently investigating an issue with the **Volaris** integration.","created_at":"2026-07-08T13:45:13Z","display_at":"2026-07-08T13:45:13Z","incident_id":"01KX0ZKEWQQ7WTGQ5H5F0KKW2V","status":"investigating","updated_at":"2026-07-08T13:45:13Z"}]},{"id":"01KWYJD8HG3G81G8G0HXKVQJVZ","name":"AFKL order change errors","status":"resolved","created_at":"2026-07-07T15:16:09Z","updated_at":"2026-07-10T11:06:41Z","resolved_at":"2026-07-10T11:06:41Z","impact":"minor","page_id":"01GW74F67XHW0WYYNV34GBHY2F","incident_updates":[{"id":"01KX5VAKZ6Y3HSZPG8ESBA5M78","body":"The supplier issues have been solved and order changes are working.","created_at":"2026-07-10T11:06:41Z","display_at":"2026-07-10T11:06:41Z","incident_id":"01KWYJD8HG3G81G8G0HXKVQJVZ","status":"resolved","updated_at":"2026-07-10T11:06:41Z"},{"id":"01KWYJD8HGQPEDPDZZ8ABWG1M8","body":"We've disabled order changes for the AFKLM integration while we work to resolve the issue.","created_at":"2026-07-07T15:16:09Z","display_at":"2026-07-07T15:16:09Z","incident_id":"01KWYJD8HG3G81G8G0HXKVQJVZ","status":"identified","updated_at":"2026-07-07T15:16:09Z"}]},{"id":"01KTXZKY094XR43N16ZHQ0G20C","name":"Content was offline for a portion of Travelport accommodation","status":"resolved","created_at":"2026-06-12T13:16:21Z","updated_at":"2026-07-09T11:06:57Z","resolved_at":"2026-07-09T11:06:57Z","impact":"major","page_id":"01GW74F67XHW0WYYNV34GBHY2F","incident_updates":[{"id":"01KX38YC6TW9HM1Z9TZRPQ37H7","body":"We have asked our mapping provider for a guarantee and RCA to keep this content available.\n\nWe have also put in place security measures to gate unusual content deletion and notify Duffel for any attempts of such from our mapping provider.","created_at":"2026-07-09T11:06:57Z","display_at":"2026-07-09T11:06:57Z","incident_id":"01KTXZKY094XR43N16ZHQ0G20C","status":"resolved","updated_at":"2026-07-09T11:06:57Z"},{"id":"01KTY1G0GWYQBHV3ARXGTW37JP","body":"We have confirmed that our rollouts from Travelport’s recommendation to reduce risk from accidental deletions is now in production.\n\nContent should now be available as normal via Travelport, but we are still communicating with our mapping supplier to ensure this never happens again.","created_at":"2026-06-12T13:49:10Z","display_at":"2026-06-12T13:49:10Z","incident_id":"01KTXZKY094XR43N16ZHQ0G20C","status":"monitoring","updated_at":"2026-06-12T13:49:10Z"},{"id":"01KTXZKY09HG334BNX28D9DQ70","body":"About 23,996 hotels have been unavailable via Travelport.\n\nThe team has identified the problem to be a side effect of our mapping provider having deleted these entries (and us inheriting said deletions).\n\nWe have since worked to restore missing inventory and have worked with Travelport’s recommendation to an update in our search payload to reduce (but not fully eliminate) risk from deleted information.\n\nWe are communicating actively with our mapping provider to give us more details on why this has occurred and how we can avoid it altogether.","created_at":"2026-06-12T13:16:21Z","display_at":"2026-06-12T13:16:21Z","incident_id":"01KTXZKY094XR43N16ZHQ0G20C","status":"identified","updated_at":"2026-06-12T13:16:21Z"}]},{"id":"01KV67TYD7H8CGRHGPJ76STGZB","name":"Supplier outage causing issues with multiple integrations","status":"resolved","created_at":"2026-06-15T18:13:55Z","updated_at":"2026-06-16T07:06:17Z","resolved_at":"2026-06-16T07:06:17Z","impact":"major","page_id":"01GW74F67XHW0WYYNV34GBHY2F","incident_updates":[{"id":"01KV7M1683NXMMKZ8MWP82FDE2","body":"This incident is now resolved.","created_at":"2026-06-16T07:06:17Z","display_at":"2026-06-16T07:06:17Z","incident_id":"01KV67TYD7H8CGRHGPJ76STGZB","status":"resolved","updated_at":"2026-06-16T07:06:17Z"},{"id":"01KV6YBQTY1V0K6GYFG2HFDA58","body":"Despite the resolution from the supplier side, we are still seeing issues with some of the affected airlines. We are in touch with the supplier and will continue to monitor.","created_at":"2026-06-16T00:47:34Z","display_at":"2026-06-16T00:47:34Z","incident_id":"01KV67TYD7H8CGRHGPJ76STGZB","status":"monitoring","updated_at":"2026-06-16T00:47:34Z"},{"id":"01KV6W45ZV2FQGVCW8NBN9XTMJ","body":"The supplier has informed us that the issue is resolved on their side. We are monitoring.","created_at":"2026-06-16T00:08:29Z","display_at":"2026-06-16T00:08:29Z","incident_id":"01KV67TYD7H8CGRHGPJ76STGZB","status":"monitoring","updated_at":"2026-06-16T00:08:29Z"},{"id":"01KV6H80T9D9BW06G9XGDJ4688","body":"Our supplier has made some fixes which have resulted in a partial recovery. However, their system is still not fully recovered. We will continue to monitor this incident.","created_at":"2026-06-15T20:58:21Z","display_at":"2026-06-15T20:58:21Z","incident_id":"01KV67TYD7H8CGRHGPJ76STGZB","status":"identified","updated_at":"2026-06-15T20:58:21Z"},{"id":"01KV6A4XTTBZTZ54B2SZ3XPPF0","body":"Supplier incident is still ongoing.","created_at":"2026-06-15T18:54:20Z","display_at":"2026-06-15T18:54:20Z","incident_id":"01KV67TYD7H8CGRHGPJ76STGZB","status":"identified","updated_at":"2026-06-15T18:54:20Z"},{"id":"01KV68MA97XXYHBY967HXT1W25","body":"A supplier outage is causing issues with order creation, changes and cancellations across multiple airlines.","created_at":"2026-06-15T18:27:47Z","display_at":"2026-06-15T18:27:47Z","incident_id":"01KV67TYD7H8CGRHGPJ76STGZB","status":"investigating","updated_at":"2026-06-15T18:27:47Z"},{"id":"01KV67TYD774VPGY27MRKF68R1","body":"A supplier is experiencing an outage which is causing booking failures on multiple airlines. We are looking into mitigation while this incident continues.","created_at":"2026-06-15T18:13:55Z","display_at":"2026-06-15T18:13:55Z","incident_id":"01KV67TYD7H8CGRHGPJ76STGZB","status":"investigating","updated_at":"2026-06-15T18:13:55Z"}]},{"id":"01KTXS08B9G05P7SCTVFX47GPG","name":"Live chat travel support outage in for dashboard chats","status":"resolved","created_at":"2026-06-12T11:20:45Z","updated_at":"2026-06-12T11:49:53Z","resolved_at":"2026-06-12T11:49:53Z","impact":"major","page_id":"01GW74F67XHW0WYYNV34GBHY2F","incident_updates":[{"id":"01KTXTNK44ZARKFGY96T51EMQJ","body":"As part of a recent change, we introduced stricter access constraints for travel agents viewing live chat conversations. The change worked as intended for the primary live chat flow, but it did not account for conversations initiated via the dashboard. This caused those conversations to fall outside the allowed access path, preventing travel agents from viewing them.","created_at":"2026-06-12T11:49:53Z","display_at":"2026-06-12T11:49:53Z","incident_id":"01KTXS08B9G05P7SCTVFX47GPG","status":"resolved","updated_at":"2026-06-12T11:49:53Z"},{"id":"01KTXS08B9354QA7YJ0EW1VTEX","body":"We are currently investigating an issue with our live chat integration in the dashboard  for travel support. ","created_at":"2026-06-12T11:20:45Z","display_at":"2026-06-12T11:20:45Z","incident_id":"01KTXS08B9G05P7SCTVFX47GPG","status":"investigating","updated_at":"2026-06-12T11:20:45Z"}]},{"id":"01KS4ZC35XNVJ8GW8B79TENNSD","name":"Temporary technical issue with live mode access ","status":"resolved","created_at":"2026-05-21T09:55:22Z","updated_at":"2026-05-21T09:55:22Z","resolved_at":"2026-05-21T08:21:00Z","impact":"none","page_id":"01GW74F67XHW0WYYNV34GBHY2F","incident_updates":[{"id":"01KS4ZC35X3P08NBWTQ9R7Y4B6","body":"We experienced a brief technical issue earlier today that caused Live Mode to temporarily switch off for a small number of customer organisations for up to ~25 minutes.\n\nOur team has restored all affected settings, and Live Mode is completely operational. No action is required on your part.\n\nWe sincerely apologise for the disruption to your workflow and are reviewing our internal processes to ensure this doesn't happen again.","created_at":"2026-05-21T09:55:22Z","display_at":"2026-05-21T08:21:00Z","incident_id":"01KS4ZC35XNVJ8GW8B79TENNSD","status":"resolved","updated_at":"2026-05-21T09:55:22Z"}]},{"id":"01KRPBXRDYHKY24HPKRWFRM5RQ","name":"Service degradation for Sabre","status":"resolved","created_at":"2026-05-15T17:46:07Z","updated_at":"2026-05-16T07:28:58Z","resolved_at":"2026-05-16T07:28:58Z","impact":"none","page_id":"01GW74F67XHW0WYYNV34GBHY2F","incident_updates":[{"id":"01KRQV0EE89F47DBRY685KCJ5W","body":"Issue with Sabre integration resolved.","created_at":"2026-05-16T07:28:58Z","display_at":"2026-05-16T07:28:58Z","incident_id":"01KRPBXRDYHKY24HPKRWFRM5RQ","status":"resolved","updated_at":"2026-05-16T07:28:58Z"},{"id":"01KRPBXRDY63VF6EWD4E16CB2C","body":"We have identified an issue with the Sabre integration which was causing order failures. We have disabled the integration for now while we wait for the issue to be resolved.","created_at":"2026-05-15T17:46:07Z","display_at":"2026-05-15T17:46:07Z","incident_id":"01KRPBXRDYHKY24HPKRWFRM5RQ","status":"identified","updated_at":"2026-05-15T17:46:07Z"}]},{"id":"01KRGC2BXPQ3DV1J42GM78G38N","name":"Unable to ticket a high number of Travelport order","status":"resolved","created_at":"2026-05-13T09:53:12Z","updated_at":"2026-05-13T13:53:59Z","resolved_at":"2026-05-13T13:53:59Z","impact":"minor","page_id":"01GW74F67XHW0WYYNV34GBHY2F","incident_updates":[{"id":"01KRGSV8W3AQMPX4VFPMFB50KH","body":"Full resolution has been confirmed by the supplier.","created_at":"2026-05-13T13:53:59Z","display_at":"2026-05-13T13:53:59Z","incident_id":"01KRGC2BXPQ3DV1J42GM78G38N","status":"resolved","updated_at":"2026-05-13T13:53:59Z"},{"id":"01KRGC2BXPX31PRX8CXH1XX28E","body":"We are experiencing a high rate of timeouts when ticketing Travelport orders.","created_at":"2026-05-13T09:53:12Z","display_at":"2026-05-13T09:53:12Z","incident_id":"01KRGC2BXPQ3DV1J42GM78G38N","status":"investigating","updated_at":"2026-05-13T09:53:12Z"}]},{"id":"01KPTAY2EFNYWXH383GB4Z388Z","name":"AFKLM order change errors","status":"resolved","created_at":"2026-04-22T10:14:23Z","updated_at":"2026-05-13T11:14:18Z","resolved_at":"2026-05-13T11:14:18Z","impact":"minor","page_id":"01GW74F67XHW0WYYNV34GBHY2F","incident_updates":[{"id":"01KRGGPVTSPRPYQ7JR78G5VZK4","body":"The issue with AFKLM is now fully resolved.","created_at":"2026-05-13T11:14:18Z","display_at":"2026-05-13T11:14:18Z","incident_id":"01KPTAY2EFNYWXH383GB4Z388Z","status":"resolved","updated_at":"2026-05-13T11:14:18Z"},{"id":"01KRE5KAYZ4GYQH11JJGE3YHMK","body":"The supplier issue has been solved and order changes are working again.","created_at":"2026-05-12T13:21:39Z","display_at":"2026-05-12T13:21:39Z","incident_id":"01KPTAY2EFNYWXH383GB4Z388Z","status":"monitoring","updated_at":"2026-05-12T13:21:39Z"},{"id":"01KPTHB737WFX8VZ7WGMWRB881","body":"We've disabled order changes for the AFKLM integration while we work to resolve the issue.","created_at":"2026-04-22T12:06:25Z","display_at":"2026-04-22T12:06:25Z","incident_id":"01KPTAY2EFNYWXH383GB4Z388Z","status":"identified","updated_at":"2026-04-22T12:06:25Z"},{"id":"01KPTAY2EFCGSHFDS8VNT0CSTH","body":"We have identified an issue with the **AFKLM** order changes.","created_at":"2026-04-22T10:14:23Z","display_at":"2026-04-22T10:14:23Z","incident_id":"01KPTAY2EFNYWXH383GB4Z388Z","status":"identified","updated_at":"2026-04-22T10:14:23Z"}]},{"id":"01KRCDY31Z2EYEJ1R1ET7Z56HR","name":"Iberia is unvailable through our NDC connection","status":"resolved","created_at":"2026-05-11T21:08:51Z","updated_at":"2026-05-12T19:06:38Z","resolved_at":"2026-05-12T19:06:38Z","impact":"critical","page_id":"01GW74F67XHW0WYYNV34GBHY2F","incident_updates":[{"id":"01KRESB14AK73PFPZJWET08NF2","body":"Issue with **Iberia** integration resolved.","created_at":"2026-05-12T19:06:38Z","display_at":"2026-05-12T19:06:38Z","incident_id":"01KRCDY31Z2EYEJ1R1ET7Z56HR","status":"resolved","updated_at":"2026-05-12T19:06:38Z"},{"id":"01KRERJANDNF9K4ZD4Q0S8ZDQX","body":"We are currently investigating an issue with our **Iberia NDC** integration.","created_at":"2026-05-12T18:53:09Z","display_at":"2026-05-12T18:53:09Z","incident_id":"01KRCDY31Z2EYEJ1R1ET7Z56HR","status":"investigating","updated_at":"2026-05-12T18:53:09Z"},{"id":"01KREBMNFXRH5DHRNHGG4AJ7D4","body":"We are currently investigating an issue with **\u003cintegration name\u003e** integration.","created_at":"2026-05-12T15:07:14Z","display_at":"2026-05-12T15:07:14Z","incident_id":"01KRCDY31Z2EYEJ1R1ET7Z56HR","status":"investigating","updated_at":"2026-05-12T15:07:14Z"},{"id":"01KRCDY31Z8SNXVABW4DAC7G6K","body":"We are currently investigating an issue with our Iberia integration.","created_at":"2026-05-11T21:08:51Z","display_at":"2026-05-11T21:08:51Z","incident_id":"01KRCDY31Z2EYEJ1R1ET7Z56HR","status":"investigating","updated_at":"2026-05-11T21:08:51Z"}]},{"id":"01KQYJ0BD7R1W03VJJZWKHNSAC","name":"High error rates on Iberia order creation","status":"resolved","created_at":"2026-05-06T11:50:37Z","updated_at":"2026-05-06T15:09:21Z","resolved_at":"2026-05-06T15:09:21Z","impact":"major","page_id":"01GW74F67XHW0WYYNV34GBHY2F","incident_updates":[{"id":"01KQYXC7JDVG2Q3RZDRH9F7TVD","body":"Iberia order creation error rates have gone back to normal.","created_at":"2026-05-06T15:09:21Z","display_at":"2026-05-06T15:09:21Z","incident_id":"01KQYJ0BD7R1W03VJJZWKHNSAC","status":"resolved","updated_at":"2026-05-06T15:09:21Z"},{"id":"01KQYJW8C40RRYFM7T7QS801CF","body":"Iberia is reporting the outage has been resolved. We are continuing to monitor error rates.","created_at":"2026-05-06T12:05:52Z","display_at":"2026-05-06T12:05:52Z","incident_id":"01KQYJ0BD7R1W03VJJZWKHNSAC","status":"monitoring","updated_at":"2026-05-06T12:05:52Z"},{"id":"01KQYJ0BD7VWPVAEB98R8N6HD7","body":"We're observing high rates of order creation failures on the Iberia integratio.","created_at":"2026-05-06T11:50:37Z","display_at":"2026-05-06T11:50:37Z","incident_id":"01KQYJ0BD7R1W03VJJZWKHNSAC","status":"identified","updated_at":"2026-05-06T11:50:37Z"}]}]}